If you are seeing an error message on the device screen about CDMS or IntelliSense, please contact email@example.com.
The root cause of the issue is a slow network connection, and the issue has been resolved with a new release which we can upgrade remotely on the media player.
Please provide the MAC ID or serial# and we can update a Cenique system app on your device. The MAC ID a 12-digit number like: 11:22:BB:77:FF:44, which is displayed on the Cenique home screen; or provide the serial number (e.g. SN12345US) or MAC ID, found on a tag on the Cenique Media Player.