Why is an error message displayed on my screen about CDMS or IntelliSense.

InReality Support -

If you are seeing an error message on the device screen about CDMS or IntelliSense, please contact support@cenique.com.

The root cause of the issue is a slow network connection, and the issue has been resolved with a new release which we can upgrade remotely on the media player.

Please provide the MAC ID or serial# and we can update a Cenique system app on your device. The MAC ID a 12-digit number like: 11:22:BB:77:FF:44, which is displayed on the Cenique home screen; or provide the serial number (e.g. SN12345US) or MAC ID, found on a tag on the Cenique Media Player.

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